Support Advisor

Description

Job Summary: Responsible for platform installation, customer service to resolve operational incidents, and analysis and resolution of risks in processes. Key Highlights: 1. Platform installation for business lines. 2. Friendly and timely customer service to resolve incidents. 3. Analysis and resolution of operational risks. **Job Description:** * Install platforms for various business lines and corporate group websites. * Establish customer support teams and provide clear, timely, and friendly responses to customers to resolve escalated operational issues. * Attend to customers and escalate cases with a timely response if the issue cannot be resolved immediately. * Escalate any system anomalies to the supervisor and Head of Operations. * Analyze operational risks related to established departmental processes. * Resolve potential risks and daily operational problems, and perform appropriate categorization according to the defined process for this purpose. Employment Type: Full-time Work Schedule: Rotating shifts Work Location: On-site employment Employment Type: Full-time Salary: S/.1,300.00 - S/.1,400.00 per month Work Location: On-site employment