A leading company in the Collections sector is currently seeking Collections Supervisors due to expansion: \_ **COLLECTIONS SUPERVISORS**\_ **REQUIREMENTS:** \- Completed or incomplete university or technical studies in Business Administration, Industrial Engineering, Economics, or related fields. \- Minimum of 2 years of experience as a Collections Supervisor and/or leading work teams in the Call Center industry. (Essential) \- Experience managing early and delinquent portfolios (Not essential) \- Intermediate to Advanced level Excel skills \- Knowledge of operational indicators and management tools. \- Knowledge of Power BI and SQL (Desirable). \- Strong negotiation skills, effective communication, quick execution, adaptability, experience in staff training processes, and ability to manage and control executive Call Center teams. \- Sense of urgency and ability to multitask. \- Possess leadership, organizational, and frustration tolerance competencies. \- Availability to work in Santa Anita, only from Monday to Friday **RESPONSIBILITIES** \- Achieve strategic goals and objectives. \- Analyze and assign portfolio to assigned personnel \- Supervise and monitor portfolio and team KPIs through daily reporting. \- Measure effectiveness and productivity of applied strategies. \- Develop Collection Strategies and Work Plans to achieve company and client objectives. \- Propose, develop, and implement management tools or processes to improve service performance and productivity. \- Coordinate and communicate with clients, participate in work meetings. \- Maintain team morale through motivational activities. \- Perform other duties assigned by immediate supervisor and inherent to the position. **BENEFITS:** \- Full payroll benefits starting on day one as per legal requirements \- Work only from Monday to Friday, 08:30 am to 06:30 pm (FIXED HOURS) \- Fixed days off (Saturdays, Sundays, and holidays) **\-** Competitive market salary \- Career advancement opportunities \- Professional and personal growth \- Positive work environment \- Ongoing training programs **WHAT MAKES YOU STAND OUT?** \- Attention to detail and critical thinking for problem-solving and effective justification. \- Active listening and genuine interest in collaboration, follow-up, and customer service. \- Motivation, attitude, and willingness to learn and grow with us while adding value. \- Initiative to help drive continued growth and innovation \- Excellent social skills and positive attitude. **Keywords:** Supervisor, Collections, Call center, Santa Anita, Collections, Leadership, Collections Supervisor. Job type: Full-time Salary: S/.2,000.00 \- S/.2,500.00 per month Work location: On-site