**COLLECTIONS SUPERVISOR** **REQUIREMENTS:** \- Completed or incomplete university or technical studies in Administration, Industrial Engineering, or related fields. \- Minimum of 2 years of experience as a Collections Supervisor and/or leading work teams in the call center industry. (Essential) \- Experience managing early-stage and delinquent portfolios. \- Intermediate to Advanced level Excel skills required (Mandatory) \- Knowledge of operational indicators and management tools. \- Knowledge of Power BI and SQL (Desirable). \- Negotiation skills, strong communication ability, quick decision-making, adaptability, experience in employee training processes, and experience managing and supervising call center executive teams. \- Sense of urgency and ability to multitask. \- Possess leadership, organizational, and frustration tolerance competencies. \- Availability to work in Santa Anita, Monday through Friday only. **RESPONSIBILITIES:** \- Achieve established strategic goals and objectives. \- Analyze and assign portfolios to assigned personnel. \- Supervise and monitor portfolio and team KPIs through daily reporting. \- Measure effectiveness and productivity of applied strategies. \- Develop collection strategies and work plans to achieve company and client objectives. \- Propose, develop, and implement management tools or processes to improve service performance and productivity. \- Coordinate and communicate with clients; participate in work meetings. \- Maintain team morale through motivational activities. \- Perform other duties assigned by immediate supervisor and inherent to the position. **BENEFITS:** \- Work Monday to Friday from 8:30 am to 6:30 pm. \- Fixed days off (Saturdays, Sundays, and holidays). \- Competitive market salary. \- Career advancement opportunities. \- Professional and personal growth. \- Positive work environment. \- Ongoing training. **WHAT SETS YOU APART?** \- Attention to detail and critical thinking for problem solving and effective justification. \- Active listening and genuine interest in collaboration, follow-up, and customer service. \- Motivation, attitude, and willingness to learn and grow with us while adding value. \- Initiative to help drive continued growth and innovation. \- Excellent social skills and positive attitude. IMPORTANT: Please indicate salary expectations. Keywords: Supervisor, Collections, Call Center, Santa Anita, Collections, Leadership, Collections Supervisor. Job type: Full-time Salary: S/.1,500.00 \- S/.2,000.00 per month Work location: On-site