Position Summary: Lead and coordinate a team, manage the banking branch to ensure commercial and operational objectives, optimize customer experience, and guarantee process compliance and security. Key Highlights: 1. Leadership and team coordination in a banking environment. 2. End-to-end branch management and optimization of customer experience. 3. Focus on process compliance, security, and operational efficiency. **Job Description** ---------------------- Lead, coordinate, and supervise team activities, ensuring achievement of objectives and staff development. Lead end-to-end management of the assigned branch, ensuring achievement of commercial, operational, customer experience, and profitability objectives. Manage real-time customer service flow, optimizing resource allocation and preventing bottlenecks that impact service delivery or productivity. Supervise and coordinate team performance across service modules, ensuring productivity, service quality, and objective attainment. Drive commercial execution in daily operations, promoting sales, cross-selling, and proper referral of business opportunities. Ensure compliance with bank-established operational processes, procedures, and protocols, guaranteeing safe and efficient operations. Execute and control operational risk processes, including dual controls, valuables administration, access management, critical controls, and security measures. Supervise proper execution of cash counts, reconciliations, and operational controls, promptly detecting deviations and implementing corrective actions. Administer and control cash, valuables, remittances, checks, cards, and other assets under branch custody, in accordance with current policies and procedures. Efficiently manage operational resource allocation, including personnel, shifts, coverage, vacations, and task distribution. Provide real-time operational support and guidance to the team, resolving contingencies and ensuring continuity of service and operations. Monitor operational, commercial, and service indicators, coordinating with the Branch Manager on improvement actions to optimize results. Safeguard customer experience in daily operations, ensuring adherence to the bank’s defined quality standards for service and customer care. Ensure employees have the necessary information, training, system access, and tools to perform their duties efficiently. Supervise proper administration and custody of branch operational and commercial documentation, guaranteeing its integrity, traceability, and timely submission. Ensure physical security of the office, staff, customers, and assets under management, responding promptly to contingencies or risk events. Guarantee compliance with internal policies, regulatory requirements, and corporate guidelines applicable to branch operations. Promptly escalate risks, deviations, or non-compliances affecting the business to the Branch Manager. Support management of the relationship with associated retail partners, ensuring operational coordination and commercial continuity—especially in the Branch Manager’s absence. Assume delegated responsibilities from the Branch Manager during their absence, ensuring continuity of operational, commercial, and administrative functions. **Candidate Requirements** -------------------------- * University degree in Business Administration, Marketing, or related fields. * Minimum 1 year of experience in supervisory or team leadership roles. * Experience in commercial areas. * Banking experience is highly desirable. * Intermediate English proficiency. * Availability to work rotating shifts in an in-person modality. * Availability to work in Chimbote. This position is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira—a recruitment platform designed to enhance your application experience. To apply, you only need: 1. Apply to the position. 2. Check your email. 3. Log in to Aira and answer the requested questions and/or assessments. Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose—Simplify and Enjoy Life More. We operate in 9 countries and comprise five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand shapes who we are, and together—as One Team—we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch new initiatives and innovate, take risks, and create opportunities—keeping us at the forefront and driving us to constantly reinvent ourselves to deliver the best shopping experience at every touchpoint with us.
María García
Indeed · HR
María García
Indeed · HR
