Position Summary: Lead and coordinate teams, manage end-to-end branch banking operations, ensure achievement of commercial and operational objectives, and safeguard customer experience and profitability. Key Highlights: 1. Team leadership and coordination 2. End-to-end branch banking management 3. Focus on customer experience and profitability **Job Description** ---------------------- Lead, coordinate, and supervise team activities, ensuring objective attainment and staff development. Lead the end-to-end management of the assigned branch, ensuring achievement of commercial, operational, customer experience, and profitability objectives. Manage real-time customer service flow, optimizing resource allocation and preventing bottlenecks affecting service delivery or productivity. Supervise and coordinate team performance across service modules, ensuring productivity, service quality, and objective attainment. Drive daily commercial execution, promoting sales, cross-selling, and proper referral of business opportunities. Ensure compliance with bank-established operational processes, procedures, and protocols, guaranteeing safe and efficient operations. Execute and monitor operational risk processes, including dual controls, custody of valuables, access management, critical controls, and security measures. Supervise proper execution of cash counts, reconciliations, and operational controls, promptly detecting deviations and implementing corrective actions. Administer and control cash, valuables, remittances, checks, cards, and other assets under branch custody, in accordance with current policies and procedures. Efficiently manage operational resource allocation, including personnel, shifts, coverage, vacations, and task distribution. Provide real-time operational support and guidance to the team, resolving contingencies and ensuring uninterrupted service delivery and operations. Monitor operational, commercial, and service indicators, coordinating with the Branch Manager on improvement actions to optimize results. Safeguard customer experience during daily operations, ensuring adherence to the bank’s defined customer service and quality standards. Ensure staff have required information, training, system access, and tools for efficient job performance. Supervise proper administration and custody of branch operational and commercial documentation, guaranteeing integrity, traceability, and timely submission. Ensure physical safety of the office, personnel, customers, and assets under management, acting promptly in response to contingencies or risk events. Guarantee compliance with internal policies, regulatory requirements, and corporate guidelines applicable to branch operations. Promptly escalate risks, deviations, or non-compliance issues affecting the business to the Branch Manager. Support management of the relationship with associated retail partners, ensuring operational coordination and commercial continuity—particularly in the Branch Manager’s absence. Assume duties delegated by the Branch Manager during their absence, ensuring continuity of operational, commercial, and administrative functions. **Candidate Requirements** -------------------------- * University degree in Business Administration, Marketing, or related fields. * Minimum 1 year of experience in supervisory roles and/or leading teams. * Experience in commercial areas. * Banking experience is highly desirable. * English proficiency at intermediate level. * Availability to work rotating shifts in person. * Availability to work in Chimbote. This opportunity is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log into Aira and respond to the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who every day work toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand defines who we are, and together—as One Team—we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch and innovate, take risks, and create opportunities enabling us to remain at the forefront—driving continuous reinvention to deliver the best shopping experience at every point of interaction with us.
María García
Indeed · HR
María García
Indeed · HR
