**Do you want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries where we serve over 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles including finance specialists, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Type of Contract:** Regular (Indefinite) **What are we looking for?** **Responsibilities** * Participate in designing the Management Model, Unique Protocol, and Unique Support framework, and pilot its implementation in branches. * Conduct fieldwork across the retail network to ensure implementation of a Unique Experience Model tailored to BBVA’s reality, both in Lima and the provinces. * Identify improvement opportunities to standardize/homologate the work of commercial and operational teams, thereby enhancing customer service. * Organize working meetings with the assigned team of Executives for territory-level implementation and closely supervise their performance. * Promote the use and exploitation of tools to leverage proactive sales and strengthen engagement in reactive sales. * Develop simple incentive schemes to motivate staff toward achieving the bank’s business objectives within a favorable working environment. * Follow the implementation plan to ensure timely learning of the three pillars of the Unique Experience Model across all BMIN branches. * Monitor execution of the implementation plan within your territory—both for the deployment team under your supervision and for branch team assimilation. * Understand and explain the certification framework and KPIs that ensure continuous measurement of the model and recognition of achievements. * Prepare branches for model certification and conduct regular training visits to ensure certification of all branches in your territory. * Channel improvements related to Unique Support between branches and headquarters—and vice versa. * Other duties assigned by your immediate supervisor. **Requirements** * Bachelor’s degree or equivalent in Communications, Marketing, or Graphic Design. * One year of experience in areas related to User Experience. * Experience in designing and/or creating franchise models. * Proficiency in AI. **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward—prioritizing innovation and digital transformation, and making the opportunities of this new era accessible to everyone. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, and other factors. We foster a collaborative and inclusive work environment that enables each person to bring forth their best self. **Our Values** -------------------- **Our values define our identity** and serve as the driving force behind realizing our purpose—they guide all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as comply with any other requirements imposed by local labor and immigration regulations or applicable professional regulations for the role in that country. In the event you are selected as the final candidate, BBVA may assist you in processing the corresponding permit/visa, provided that, should any of the following occur—(i.) the relevant visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by local labor and/or immigration regulations and/or applicable professional regulations for the role in that country are not met—you will, unfortunately, be excluded from the position. Additionally, if you already hold a visa and/or work permit and/or residence permit for the relevant country, please indicate this when applying for the position.