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Customer Service Manager
Negotiable Salary
Indeed
Full-time
Onsite
No experience limit
No degree limit
Cajamarca, Peru
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Description

**Company Description:** We are more than 88,000 people who every day work toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands positioned across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each of these brands shapes who we are, and together, as One Single Team, we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch initiatives and innovate, take risks, and generate opportunities that allow us to remain at the forefront—driving us to reinvent ourselves to deliver the best shopping experience at every touchpoint with us. **Job Mission:** Ensure compliance with Cashier procedures by supervising assigned staff, managing incidents, and improving processes. **Job Responsibilities:** 1\. Ensure that staff under supervision comply with Cashier and Treasury procedures. 2\. Maintain ongoing communication with the Store Manager and Central Cashier Manager, reporting area incidents, identifying improvement opportunities, and escalating area requirements. 3\. Manage cashier shift schedules. 4\. Ensure effective handling of change at cash registers, price changes, and cancellations (price difference reporting). 5\. Continuously and promptly communicate current offers and promotions to supervisors and cashiers. 6\. Comply with service routines and protocols applicable to your role, within the framework of the Tottus “Kindness” Service Model. 7\. Ensure that your team complies with service routines and protocols applicable to their roles, within the framework of the Tottus “Kindness” Service Model. **Requirements:** Retail experience Graduates in Business Administration, Industrial Engineering, or related fields Minimum of 02 years as Supervisor or Cashier/Treasury Manager. Intermediate-level Office software skills **Offer Conditions:

Source:  indeed View original post
María García
Indeed · HR

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