OPERATIONS COORDINATOR - AREQUIPA

Description

Job Summary: Plan, supervise, and control collective fund operational processes, ensuring regulatory compliance, execution of allocations, billing, collections, and member service, guaranteeing operational efficiency and service quality. Key Highlights: 1. Lead the Operations Team 2. Implement improvements in operational processes 3. Strategic coordination with various departments **OPERATIONS COORDINATOR \- AREQUIPA** Plan, supervise, and control the collective fund's operational processes, ensuring compliance with the Securities Market Superintendency (SMV) regulations, accurate execution of allocations, billing, collections, and member service, guaranteeing national-level operational efficiency and service quality. **Main Responsibilities** * Supervise and control the collective fund's overall operations, ensuring adherence to procedures and current regulations. * Guarantee proper administration and custody of files for allocated and non-allocated members. * Supervise the allocation process and manage timely delivery of allocated assets. * Ensure all transactions are entered into the system per the Operational Procedures Manual. * Monitor achievement of the projected minimum collection target and track management indicators (KPIs), such as delinquency, delivery times, allocations, and complaint resolution. * Prepare management reports for the Operations Management team. * Follow up on and resolve observations issued by Internal Control and Risk Management. * Propose and implement improvements in operational processes and controls. * Maintain continuous coordination with Commercial, Accounting, Treasury, Legal, and Risk departments. * Design, plan, coordinate, and supervise the assembly process, ensuring compliance with current regulations. * Supervise member service and proper complaint management. * Lead the Operations team (6–7 people) and supervise the General Services Officer. **Experience** * Degree in Administration, Accounting, Economics, or related fields. * Knowledge of collective fund regulations and SMV oversight requirements. * Minimum 3 years of operational experience within an EAFC or the financial sector. * Experience leading teams. * Experience in process improvement and internal control. **We Offer** * Formal employment contract from day one, including all statutory benefits. * Statutory Life Insurance coverage from the first day of work. * Corporate benefits. * Monthly, free, and certified training programs to support your professional development. Salary: S/.2,500\.00 \- S/.3,000\.00 per month Workplace: On-site employment