Job ID: 241280 Thank you for your interest in joining Scotiabank Perú. We appreciate your application. We are looking for talented individuals who want to grow and achieve the goals of our organization. We wish you great success throughout this process! **Personal Banking Officer** **Mission:** Contribute to the overall success of the Branch Network in Peru by ensuring that individual specific objectives, plans, and initiatives are carried out or fulfilled in support of the team’s strategies and business objectives. Ensure that all activities conducted comply with current internal policies, procedures, and regulations. **What do we expect from you?** * Completed Bachelor's or Technical degree related to business areas such as Finance, Accounting, Administration, etc. * 2 to 4 years of experience as a Sales and Service Advisor, Retail Banking Sales Force, or similar roles. **What challenges will you face?** * Promote a customer-centric culture to deepen client relationships and leverage the Bank’s broad network, systems, and expertise. * Actively perform operations within their respective areas according to internal regulations, intercompany commercial agreements within the Scotiabank Group, and current legal requirements. * Contribute to maximizing the Bank’s profitability by developing commercial management with existing or potential clients through sales and service offerings; providing financial advice and fulfilling customer contact activity discipline (ABP). * Assess clients or potential clients, offering products or services that meet their needs according to their financial capabilities, minimizing the risk of default for the Bank. * Utilize all tools provided by the Bank’s commercial management model: Counselor, commercial window, active campaigns, commercial intelligence databases, among others, to maximize customer portfolio management. * Evaluate the performance of clients within the assigned portfolio holding active and passive products, enabling cross-selling actions and/or prevention of fund withdrawals by identifying and addressing client needs and solutions. * Perform prevention, recovery, and collection activities when necessary through proper monitoring of clients with active and passive products. * Apply the Bank’s established policies regarding credit, risk, Anti-Money Laundering (Know Your Customer), etc. * Timely attend, manage, follow up on, and resolve (when feasible) customer inquiries and complaints using the appropriate systems. These should be channeled through platform and Call centers to centralize service channels. * Promptly attend and follow up on internal referrals from branches and other sales channels. * Understand the Bank’s risk culture and how risk appetite should be considered in daily activities and decisions. * Actively carry out efficient and effective operations within their respective areas while ensuring adequacy, compliance, and effectiveness of daily business controls to meet obligations aimed at reducing operational risk, regulatory compliance risk, money laundering and terrorist financing risk, and conduct risk, including responsibilities established under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, International Anti-Money Laundering and Terrorist Financing Manual, and Business Conduct Guidelines. Location(s): Peru : Arequipa : Arequipa We appreciate your interest; however, only candidates selected for interviews will be contacted. \*\* Scotiabank Peru is an inclusive company that respects diversity and does not discriminate in any way.