Position Summary: This role is responsible for customer service, internal and external coordination, document management, sample and material tracking, and information entry into systems. Key Responsibilities: 1. Customer service and service coordination 2. Comprehensive management of samples and documentation 3. Use of computer systems for laboratory processes **Company Description** SGS is the world's leading inspection, verification, testing, training, and certification company. Recognized globally as the benchmark for quality and integrity, SGS employs over 95,000 people and operates a network of more than 2,400 offices and laboratories worldwide. **Job Description** Handling of specific customer requests. • Responsible for carrying out internal and external coordination to fulfill the service requested by the customer. • Creation/opening of commercial orders (OL) referencing the base quotation in SYSCOM. • Generation of Pre-Reports and Templates in SYSENV. • Addressing observations from the OI arising during material preparation. • Tracking material shipments and sample collection with the logistics department. • Reviewing sampling chains entering RMA to verify that all required data for the requested service are present. • Unloading coolers and inspecting samples according to D-ENVIDIV-DR-18. • Verification, control, and recording of sample temperatures. • Entering data into the SYSENV system to generate the test order number (MA). • Distributing samples to the laboratory, placing them on trolleys and in their respective locations. • Recording sample receipt in RIM. • Reporting any deviations or observations regarding sample receipt to the Manager and/or EdC. • Logging external complaints in SYSCOM until their respective closure. • Delivering client-required deliverables within the timeframes stipulated in the contract or quotation. • Entering field data into SLIM. • Generating MA and OP test reports. • Sending test reports to commercial divisions. • Preparing and delivering to OI-Quality the list of test reports accredited by INACAL. • Sequentially ordering and archiving issued test reports. • Preparing valuation (SyEnv), pre-document, and service invoice (SYSCOM). • Recording Unbills (SYSCOM) and provisions. • Monitoring Unbills, ensuring they do not remain visible in the system for more than two months after creation. • Correct use of designated computer tools for tasks under one’s responsibility. • Performing duties assigned within the Quality Management System. • Achieving area-specific objectives. • Complying with the SGS Code of Integrity and Professional Conduct. **Requirements** Completed secondary education or technical degree in any field **Additional Information** We offer * Life insurance from the date of joining the organization * Special leave entitlements * Benefits through Caja los Andes and associated agreements * Continuous training
María García
Indeed · HR
María García
Indeed · HR
