Job Summary: Advise customers, coordinate and monitor tow truck services, manage quotations, and maintain constant communication. Key Highlights: 1. Customer service consultation and coordination 2. Vehicle monitoring and quotation management 3. Constant communication for efficient service RESPONSIBILITIES: * Answer incoming calls and advise customers on the services offered by Grúas Esmy. * Coordinate and monitor accepted services, and schedule planned services (date, provider, and service time) on the board and in the communication group. * Monitor Grúas Esmy vehicles via the tracking platform. * Provide quotations to customers. * Coordinate with the field supervisor regarding technician availability and assignment for service delivery. * Record each call in the Incoming Call Register (full name, mobile number, location and destination, vehicle type, service cost, and customer’s payment method). * Monitor and validate service quotations. * Maintain constant communication with the customer, providing the technician’s location and estimated arrival time. * Report incidents occurring during the coordination shift. Employment Type: Full-time Salary: S/.1,200\.00 per month Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
