In-Room Dining Supervisor

Description

Summary: Mandarin Oriental, Sanya is seeking an In Room Dining Supervisor to lead and support the F&B team, ensuring the highest level of service and guest satisfaction. Highlights: 1. Lead and support the In-Room Dining team, ensuring high service standards. 2. Inspire and motivate the team with a compelling vision and purpose. 3. Dedicated to meeting customer expectations and building strong relationships. In\-Room\-Dining supervisor * JR\-02518 * Food \& Beverage * Full time * Permanent * Mandarin Oriental, Sanya Add To Favourites View Favourites In Room Dining Supervisor Mandarin Oriental, Sanya is looking for an In Room Dining Supervisor to join our F\&B team. Sanya Coral Bay Mandarin Oriental Hotel is currently recruiting an In-Room Dining Supervisor to join its Food & Beverage team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award\-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought\-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting\-edge of luxury experiences. Mandarin Oriental is the award\-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought\-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting\-edge of luxury experiences. MANDARIN ORIENTAL, SANYA Sanya Coral Bay Mandarin Oriental Hotel A hidden gem where nature is celebrated, and privacy is assured. A hidden gem where nature is celebrated, and privacy is assured. Mandarin Oriental, Sanya is the first venture of Mandarin Oriental Hotel Group in China, extending the Group’ luxury and lifestyle retreat concept designed for seasoned international travellers in search of tranquillity and the utmost in relaxation and luxury. The resort enjoys the tranquillity of a 1\.2 km nationally protected coral bay and is spread out over 12 hectares of lush tropical bloom overlooking the warm, soothing waters of the South China Sea. Mandarin Oriental, Sanya is the first venture of Mandarin Oriental Hotel Group in China, extending the Group’s luxury and lifestyle retreat concept designed for seasoned international travellers in search of tranquillity and the utmost in relaxation and luxury. The resort enjoys the tranquillity of a 1\.2 km nationally protected coral bay and is spread out over 12 hectares of lush tropical bloom overlooking the warm, soothing waters of the South China Sea. **About the job** The incumbent will be responsible for supporting the In\-Room Dining Manager in attaining established departmental goals, leadership and manage the process to ensure that the guest is receiving the highest level of service reflective of the brand. The incumbent will be responsible for supporting the In\-Room Dining Manager in attaining established departmental goals, leadership and managing the process to ensure guests receive the highest level of service reflective of the brand. **As** **In Room Dining Supervisor****, you will be responsible for the following duties:** **As In Room Dining Supervisor, you will be responsible for the following duties:** * Provide leadership and support for In\-Room Dining Manager, order takers, servers, and private bar attendants. * Trains, evaluates, and schedules In\-Room Dining staff to include, order takers, servers and private bar attendants. * Performs administrative duties such as, but not limited to, scheduling, payroll and inventory. * Inspects In\-Room Dining area, floors, and service landings to ensure standards of service are maintained. * Responds to guest inquiries and coordinates special arrangements. * Enforces established guidelines and policies of the hotel and carries out disciplinary action(s), as necessary. * Implements new menus and promotions such as holiday and special event promotions. * Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department * Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations. * Performs a variety of other duties as assigned by the Director of Food \& Beverage or In\-Room Dining Manager. * Respond to guest questions. Provide guest assistance, direction, and information as requested when working in public areas. * Attend pre\-conference and post conference meetings. * Chair daily departmental meeting. * Attend weekly Food \& Beverage meeting. * Chair daily event orders. * Communicate all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner. * Maintain an active trace system for guest history on their F\&B preferences. * Audit checks when necessary. **As** **In Room Dining Supervisor****, we expect from you:** **As In Room Dining Supervisor, we expect from you:** Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets first\-hand customer information (or preferences) and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with both internal and external customers and gains their trust and respect. Managing Vision and Purpose Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision and can inspire and motivate the team. Makes the MOHG mission and vision sharable by everyone and embodies our Guiding Principles. **Our commitment to you** **Our commitment to you** * Learning \& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the \#MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Heath \& Colleague Wellness. Finding the right work\-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. *Local benefits* *Local benefits* * A competitive salary and benefits packages * Annual Leave and Public Holidays * Social Insurances and Housing Fund * Free accommodation and meals **We’re Fans. Are you?**