Support Technician, Cajamarca

Description

Job Summary: We are seeking a Support Technician for workforce management, providing technical support and maintenance for people-centered technological solutions. Key Highlights: 1. Leading company with 31 years of experience in innovative solutions 2. People-centered technology for safety and operational optimization 3. Multifaceted role in technical support and solution administration White Lion Technology is the leading company with over 31 years of experience empowering workforce management through innovative, expert, and flexible solutions tailored to regulated industries. We design and develop people-centered technology that enables enterprises to ensure occupational safety and health while optimizing their operations. We are currently seeking a Support Technician professional for our technical team who meets the following profile: **Knowledge and Competencies:** * Proficient in office software (MS Office). * Knowledge of databases (MS SQL, others). * Knowledge of Windows Server. * Networking: Fundamentals of network configuration, routing, and switching. * Knowledge of document validation. * Preparation of documents and documentary procedures. * No criminal, police, or judicial records; no adverse credit history (mandatory requirement). * Strong communication skills and user-oriented attitude. * Commitment to self-improvement, responsibility, integrity, and teamwork. **Experience:** * 2 years in similar positions. * Valid driver's license required. * Schedule: Monday to Friday, 8:00 a.m. to 6:00 p.m. **General Responsibilities:** * Validate documentation and authorize accreditation of companies, individuals, and vehicles according to established procedures, as well as documentation for various administrative procedures. * Update validity of access requirements for individuals and vehicles, such as SCTR insurance, validity of medical examinations, SOAT, insurance policies, technical inspections, etc. * Respond to calls and guide users on administrative procedures, as well as inform them about the status of their requests—for example, issuance of photo IDs, data updates, sponsor changes, etc. * Provide on-site, telephone, or email support to end users for the 2PERSONNEL solution. * Train users on the use of the 2PERSONNEL solution. * Print and dispatch photo IDs. * Prepare reports and documentation. * Administer the 2PERSONNEL solution, including tasks such as granting access permissions, general configurations, user accounts, and identification credential management. * Perform preventive and corrective maintenance on equipment included in the 2PERSONNEL solution, such as handheld devices, biometric systems, printers, etc. **Employment Type:** Full-time **Work Location:** On-site employment Salary: S/.1,900.00 - S/.2,000.00 per hour Work Location: On-site employment