Operations Executive

Description

Job Summary: Plan and coordinate operational activities, ensure customer service, and manage logistics for tourism experiences. Key Highlights: 1. Experience in tourism operations. 2. Opportunity for professional development. 3. Excellent work environment. Plan and coordinate all operational activities during the field shift. Ensure excellent customer service throughout the tourism experience. Coordinate operational logistics, including tour scheduling, passenger transportation, itinerary management, and resource allocation. Review information recorded by the sales executive to modify and/or report any inconsistencies found. Review documentation files (itineraries, tickets, signage, etc.) to ensure they are delivered to passengers by field staff. Service verification and reconfirmation. Coordinate with representatives, hotels, and restaurants regarding specifications, requirements, and/or operational details to ensure smooth execution. Coordinate the purchase of gifts, amenities, coolers, snacks, water, etc. Implement the contingency plan in crisis situations (strikes, natural disasters, accidents, thefts). EXPERTIA TRAVEL is a tourism holding company that unites iconic South American tourism enterprises, including the brands: Nuevo Mundo Viajes and AGIL Perú for outbound tourism. For inbound tourism, it includes Condor Travel, Tropic DMC, among others. Our purpose is to create lifelong experiences—together. Requirements Technical or university degree in Tourism Minimum 3 years in Operations English (Intermediate–Advanced) Advanced Excel Intermediate–Advanced Power BI Data analytics (desirable) Benefits Formal employment with all statutory benefits. Financial subsidy Operational bonus EPS health insurance coverage percentage for the policyholder. Ongoing training. Opportunity for development Excellent work environment