Operations Coordinator - Cusco

Description

Job Summary: We are seeking an Operations Coordinator to plan, direct, and control operational activities, ensuring credit formalization and member satisfaction. Key Highlights: 1. Revolutionizing Microfinance in the country 2. Opportunity to build a career path in the financial sector 3. Being part of a solid and growing company Job Description We are DILE Savings and Credit Cooperative, a 100% Cusco-based company, and we are currently seeking top talent to join our family that is revolutionizing Microfinance in our country. We invite you to apply for the position of OPERATIONS COORDINATOR – CUSCO JOB OBJECTIVE: Plan, direct, and control operational activities, overseeing the formalization of approved credits, verifying compliance with approval conditions, and disbursing funds according to current regulations and procedures. Additionally, ensure timely service delivery and full satisfaction of members and/or users. MAIN FUNCTIONS: • Improve, guarantee, and ensure compliance with the company’s regulatory system and applicable national regulations. • Ensure implementation of corrective measures recommended by Internal Audit, External Audit, and external supervisory bodies. • Supervise that the member service platform correctly enters information into the system, validate existing information, and report errors or issues to the Head of the Information Technology Department. • Responsible for vault and teller window management. • Provide timely and accurate information regarding features, requirements, and other conditions associated with the products and services offered by the institution, in accordance with the Regulation on Transparency of Information. • Address inquiries, requests, and complaints from users or potential users, and stamp received documents from members and the general public with a reception seal. • Perform any other duties assigned within the scope of responsibility. REQUIREMENTS: • Professionals in Business Administration, Accounting, Economics, or related fields • Minimum 1 year of experience in Operations or similar roles within financial institutions • Proficiency in office software tools (Word, Excel, email). COMPETENCIES: • Clear and assertive communication. • Negotiation and persuasion. • Organization and follow-up. • Ability to work under pressure. • Ethics, responsibility, and handling of confidential information BENEFITS • Market-competitive remuneration • Opportunity to build a career path in the financial sector. • Ongoing training • Being part of a solid and growing company • Statutory life insurance coverage from the first day of employment. • Positive work environment. -Requirements- Minimum education: Technical 1 year of experience Age: 20 years and older Keywords: resident, supervisor, supervisor, deputy manager, responsible person, coordinator, manager, captain, operations, operations