Description
Job Summary:
We are seeking a technician to manage vehicle rentals, serve customers, document vehicle deliveries, and ensure fleet operational efficiency with commercial skills.
Key Highlights:
1. Opportunity to work in commercial management and customer service.
2. Collaborative work environment focused on service.
3. Development of negotiation and problem-solving skills.
**Requirements**:
* Technical degree in Marketing, Tourism, or Administration.
* Minimum 6 months of experience in similar positions.
* Intermediate/advanced knowledge of Microsoft Office (Word, Excel, PowerPoint).
* Intermediate/advanced English proficiency.
* Knowledge of commercial management, negotiation skills, conflict handling, etc.
* Familiarity with reservation and billing systems.
* Valid A1 driver's license.
**Main Responsibilities**:
* Plan your shift by reviewing reservations and requesting required vehicles, proactively offering upgrade sales options. (Print physical daily schedule)
* Serve customers by opening contracts following the sales procedure, offering upgrades, coverage options, and add-ons according to customer needs.
* Document vehicle delivery with the corresponding contract and photographs taken at delivery; ensure photos are uploaded to the photo repository.
* Ensure no vehicles operate without valid warranty coverage; manage warranty renewals and guarantee letters must bear Commercial Management’s VB approval and follow the official delivery format.
* Rent out vehicles assigned by the Operations Manager; prioritize moving vehicles that have been idle for 7 days (7 days not on rent).
* Collect expenses incurred by the customer but not included in the contract (e.g., damages, fuel, cleaning, etc.).
* Verify, at vehicle return, whether the customer has traffic tickets via SAT, CALLAO, or SUTRAN, and collect applicable fees.
* Collect traffic tickets related to closed contracts and report tickets identified in previous contracts (detected during contract closure); inspect vehicles idle for 7 days (7 days not on rent) for outstanding tickets.
* Communicate in advance with customers to finalize rental details prior to their arrival.
* Assist in damage reporting: contact insurance, ensure the customer receives support from our insurer, and complete all necessary documentation for claims processing.
* Daily petty cash reconciliation.
**Competencies**:
* Teamwork
* Empathy
* Problem-solving
* Effective communication
* Negotiation
**Working Conditions**:
* Working hours: Monday to Sunday (Full-time) \- 1 day off.
* Statutory benefits
* Ongoing training
* Contract subject to renewal
* Positive work environment
* Discounts on company services.
Job Types: Full\-time, Contract
Contract length: 3 months
Pay: Up to S/.1,400\.00 per month
Application Question(s):
* What are your salary expectations?
* What is your level of English proficiency?
* Do you hold an A1 driver's license?
Work Location: In person