On-Site Technical Support L2

Description

Job Summary: We are seeking a Level 2 Support Analyst to provide technical support, resolve hardware and software issues, and maintain applications, ensuring customer satisfaction. Key Highlights: 1. Second-level technical support to end users 2. Troubleshooting hardware and software issues 3. Staying up-to-date with technological trends Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds, connected from 41 countries, doing what they love and co\-creating a better future. **Responsibilities and Authorities** * Provide second-level technical support to end users. * Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices. * Install, configure, and maintain software applications and operating systems. * Assist with user account administration, including password resets and access permissions. * Collaborate with other IT teams to escalate and resolve complex technical issues. * Document all incidents and resolutions in the helpdesk ticketing system. * Deliver excellent customer service and ensure high levels of customer satisfaction. * Stay current with the latest technological trends and industry advancements. * Assist with IT projects and initiatives as assigned. **Requirements and Qualifications** * Experience as a helpdesk analyst or similar role. * Strong knowledge of Windows operating systems and Microsoft Office Suite. * ITIL certification. * 1 year of experience. * Excellent communication and problem-solving skills. * Ability to work independently and effectively prioritize tasks. * Basic understanding of networking concepts and protocols. **Additional Information** Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, at Stefanini we transform tomorrow—together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual who embraces continuous learning and has innovation in your DNA, then we are exactly what you are looking for. Come and let’s build a better future—together!