Customer Service Trainee

Description

Job Summary: Coordinate sales orders, manage samples, and provide support to the commercial and sales teams, ensuring operational efficiency. Key Responsibilities: 1. Sales order and dispatch coordination 2. Logistical and administrative support to the commercial team 3. Incident communication management with sales SPEED \& SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application. **Your mission** ---------------- * Enter sales orders into the system as submitted by the commercial team and coordinate with the warehouse for dispatch. * Request customer samples and coordinate their return. * Send information to the commercial team (sales orders sent to the warehouse). * Inform the sales team about order-related issues, shortages, pricing, order validity, with product-level detail. * Release orders from the system that have not been fully invoiced, in coordination with the warehouse. **Your talent** --------------- * Students in their final semesters (9th or 10th) or recent graduates in Industrial Engineering, Business Administration, or related fields. * Prior experience in administration, logistics, or commercial team support is desirable. * Advanced intermediate Excel proficiency * Intermediate English proficiency * Intermediate Power BI proficiency (desirable) **Our principles** ------------------ PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination. At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity \- no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people \-with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play. PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120\+ countries, and has around 22,000 employees worldwide.