CUSTOMER SERVICE - IMPORT

Description

Job Summary: We are seeking proactive and committed professionals to grow within the international logistics sector, managing foreign trade operations and coordinating shipments. Key Highlights: 1. Professional development in an international and multicultural logistics environment 2. Promotion of continuous learning and growth in multimodal logistics 3. Benefits focused on well-being and personal development At Craft Peru, we hire individuals with high potential, eagerness to learn, and a desire to develop professionally in the logistics sector. We are a global NVOCC, offering you the opportunity to build your career in an international and multicultural environment. We foster continuous learning and professional growth, providing you with the necessary tools to take on new challenges and establish yourself as a specialist in multimodal logistics. **Responsibilities** * Review and validate bookings, documentation, and operational conditions for FCL cargo prior to shipment. * Manage and track container release, pickup, and stuffing at origin, ensuring adherence to agreed-upon dates and conditions. * Coordinate with overseas agents for shipment execution, validating itineraries, transshipments, space allocation, free time, and service conditions. * Generate and send Shipping Instructions (SI) to the overseas agent, verifying beforehand that all information recorded in the system is accurate. * Validate correct issuance of shipping documents and pre-alerts, ensuring consistency among documentation, costs, and commercial terms. * Address and track claims related to delays, damages, cargo discrepancies, or operational incidents, coordinating resolution with relevant departments. * Verify costs, overcharges, and commercial terms according to Incoterms and internal guidelines, flagging deviations impacting profitability. * Timely inform clients and involved departments about itinerary changes, delays, rollovers, or operational contingencies. **Requirements** * Bachelor’s degree or higher in International Business Administration and/or Foreign Trade. * Minimum of 2 years’ experience as Customer Service in an NVOCC or Freight Forwarder. * Intermediate English proficiency. * Solid knowledge of foreign trade documentation. * Intermediate Excel skills. **Competencies**: * Highly committed professional. * Resilience and active self-control. * Analytical ability. * Proactivity and ability to manage critical situations. Results-oriented. * **Additional Information** What we offer: * Meal allowance starting from the fourth month, with annual incremental increases per company policy. * Access to a discount platform for education and leisure establishments. * Psychological counseling services and wellness programs. * Occupational medical monitoring. * Birthday leave day. At Craft, we believe no one reaches great heights alone, and every new journey begins with someone willing to take the first step. Therefore, more than talents, we seek explorers. People driven by curiosity, courage, and purpose—who view change as fertile ground and challenges as maps yet to be drawn. Here, each vacancy is more than just a job function. It is a journey marked by boldness—a chance to become part of something alive and constantly evolving. We are a space where innovation, humanity, and collaboration intertwine daily. Being a Crafter means knowing we are only just beginning—and that the next step could be even more transformative. Craft **Explore new journeys**