Process Analyst

Description

Job Summary: Responsible for process-based management, focusing on operational efficiency and customer experience through process elicitation, design, and implementation. Key Highlights: 1. Manage processes to improve operational efficiency and customer experience 2. Participate in transformation and continuous improvement projects 3. Design monitoring mechanisms and decision-making frameworks **Job Description** ---------------------- Ensure process-based management with a focus on operational efficiency and customer experience. 1\. Execute clinical and/or administrative process elicitation and modeling in BPMN through direct field observation, understanding end-to-end functionality, documenting business rules, validating with users, and updating the central documentation repository. 2\. Participate in process transformation projects, preparing required analysis deliverables to support definition of scope, design, and implementation of the To-Be process. 3\. Implement opportunities for operational improvement and efficiency, aiming to simplify processes, eliminate non-value-adding activities, and reduce cycle times, rework, and errors. 4\. Design and maintain process management and monitoring mechanisms, defining KPIs to monitor performance, strengthen traceability, and facilitate decision-making. 5\. Manage assigned initiatives, tracking milestones, responsible parties, schedules, risks, and action plans to ensure achievement of defined objectives. 6\. Comprehensively map the patient journey, identifying friction points and bottlenecks affecting experience and operational continuity, to propose user-centered redesigns. **Candidate Requirements** -------------------------- * Bachelor's degree or graduate in Industrial Engineering, Systems Engineering, Business Administration, or related fields * Minimum 1 year of proven experience in process-related, continuous improvement, or similar roles * Experience in service-oriented companies is desirable * Knowledge of Lean methodology * Power BI – Intermediate (desirable) * Familiarity with agile methodologies (Scrum, Design Thinking) (desirable) * Tools: Bizagi Modeler, MS Excel (Intermediate), MS Project (Intermediate). **Selection Process** ------------------------ The selection process is conducted via Aira – a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ Auna is a leading organization whose primary commitment is to deliver health and wellness to its members and patients. We pursue constant innovation to provide high-quality, accessible health solutions for everyone. We operate in Peru, Colombia, and Mexico, with over 14,500 employees. At Auna, we work with a people-centered, comprehensive healthcare model—the most important pillar of our mission. **Our Benefits** ----------------------- * Health insurance * Training and courses * Wellness activities * Meal subsidy * Product discounts