We are looking for a technical support professional. **Job description:** First Point of Contact for Technical Assistance * Provide initial support to end\-users experiencing issues with desktop and laptop hardware and software, as well as network\-related problems. * Assist with issues related to mobile devices and other peripherals. Troubleshooting on Windows and Mac OS Platforms * Diagnose and resolve issues on Windows and Mac OS operating systems, as well as on mobile devices running iOS and Android. Hardware and Software Configuration and Adjustment * Configure and adjust desktops, laptops, hardware, software, printers, mobile phones, and peripherals according to end\-user needs. Application Installation Guidance * Provide detailed instructions for application installation, ensuring users complete the process successfully. Incident Documentation and Logging * Document and log incidents and service requests in the internal ticket management system, including their respective resolutions. Escalation of Unresolved Issues * Escalate complex or unresolved issues to higher\-level support staff. Creation of Technical Documentation * Assist in creating technical documentation and manuals (knowledge base \- KB) for recurring or known issues. Imaging and Deployment of Equipment * Create images and deploy laptops, desktops, and tablets to end\-users, ensuring their proper functioning. Asset Management * Oversee hardware stock levels, track assets, and manage their receipt, preparation, and shipping. Office Move Coordination * Plan and coordinate office moves, ensuring that technological equipment and devices are relocated properly. Specialized Support for VIPs (White Glove Support) * Provide specialized support for VIP users, ensuring quick issue resolution, proactive device monitoring, and health checks. * Offer personalized training on new tools and applications for executives and provide exclusive onboarding processes. Academic Background Computer Systems Engineering, or related field. Requirements: * In\-depth and current knowledge of computer programs and hardware. * Proficiency in customer relationship management (CRM) and task management software. * Exceptional analytical and problem\-solving skills. * Advanced collaboration, communication, and interpersonal skills. * Excellent organizational and time management skills. * Advanced English **Requirements** **Location:** Lima, Miraflores **Experience:** 2 or 4 years **English:** Advanced, Mandatory **Work Model:** On Site