Technical Support for Mobile App

Description

Job Summary: We are seeking a professional to provide technical support and testing for mobile applications, responsible for resolving incidents and proposing improvements to the App. Key Responsibilities: 1. Technical support and incident resolution for mobile applications. 2. Execution of functional testing and exploratory testing of the App. 3. Error diagnosis and proposals for application improvement. **Directo:** We are a technology-based mobility platform with over 16 years of experience, committed to driving change toward a friendlier, more respectful, and safer Lima. Currently, we operate as the official mobility provider for Jorge Chávez International Airport and for Lima’s most important shopping centers and corporations. **Requirements:** * Technician or university graduate in Systems Engineering, Software Engineering, or related fields. * 1–3 years of experience in technical support or mobile application support. * Proficiency with Jira or other ticketing tools. * Proficiency with SQL Server (SELECT statements, filters, and table joins). * Basic knowledge of AWS and networking (TCP/IP, DNS, and connectivity). * Device configuration * App and APK installation * Fault diagnosis, cache management, and synchronization * Experience performing exploratory testing and validating user flows. * Analytical ability, user communication skills, and incident handling capability. * Basic technical English. **We Offer:** * Hybrid work mode (must be available to attend in-person meetings at our Miraflores office). * Salary range based on candidate evaluation. * Access to "Vive Directo" discounts and benefits. **Available Schedule:** * Monday to Friday, 09:00 AM – 06:00 PM (3 days per week in-office) * Saturdays, 09:00 AM – 01:00 PM (remote) **Responsibilities:** * Provide technical support to end users and resolve incidents in mobile applications. * Perform functional testing and exploratory testing of the App. * Execute SQL Server queries to validate operational data. * Review logs and diagnose errors for escalation to the development team. * Configure Android/iOS devices and resolve connectivity and performance issues. * Identify recurring errors and propose improvements to application workflows. * Prepare technical documentation and user guides. * Coordinate with internal teams and escalate critical incidents when necessary. Employment Type: Full-time Salary: S/.1,500.00 – S/.1,700.00 per month Application Question(s): * In which district do you live? * What is your salary expectation? * How long have you worked with JIRA? * How long have you worked with SQL Server and SQLite? Work Location: Hybrid in Miraflores, Lima