Position Summary: We seek to transform customer data into insights and automated reports to accelerate strategic decisions and optimize processes, identify improvement opportunities, and apply basic AI. Key Highlights: 1. Transform data into actionable insights and automated reports 2. Identify improvement opportunities based on KPIs and propose actions 3. Use artificial intelligence tools to enhance analysis **Job Description** ---------------------- Transform customer data into actionable insights and automated reports that accelerate business strategic decisions. Automate and optimize reporting, analyze customer data with a critical and observant perspective, and transform numbers into clear, actionable insights that support business decision-making; communicate findings simply and effectively. Additionally, identify improvement opportunities from KPIs, propose concrete data-driven actions, support continuous improvement initiatives, and explore the use of basic artificial intelligence tools to enhance analysis, automation, and value generation. **Candidate Requirements** -------------------------- * Recent graduates in Systems Engineering, Statistics, Economics, or related fields. * 1 year of experience managing operational KPIs and handling large databases. * Experience creating automated reports. * Preferably experience in the retail, banking, or related sectors. * Advanced Excel skills. Knowledge of Macros (advanced). * Intermediate Power BI skills. * Basic Python proficiency. * Basic knowledge of customer voice KPIs (NPS, CSAT, COMPLAINTS). * Basic Looker skills. * Basic use of AI applications (Copilot, Gemini, etc.). This position is suitable for persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches what we are looking for, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each of these brands defines who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch and innovate, take risks, and create opportunities that keep us at the forefront — driving us to continuously reinvent ourselves to deliver the best shopping experience at every touchpoint with us.
María García
Indeed · HR
María García
Indeed · HR
