Help Desk Analyst

Description

Job Summary: We are seeking a Help Desk Analyst with experience in problem diagnosis, operating system management, and enterprise tools to provide technical assistance and incident management. Key Highlights: 1. Collaborative culture and growth opportunities 2. Large-scale technology projects with leading clients 3. Access to continuous learning platform (Udemy) Join our team! The future is built with talent. And at Indra Group, we are looking for yours. We are seeking a **Help Desk Analyst** with experience in the position. **Requirements:** * Graduate or Technical Professional in Systems Engineering, Computer Science, Computing and Informatics, or related fields Knowledge in: * Operating systems: Proficiency in Windows, Linux, and occasionally macOS. * Ability to quickly diagnose problems. * Use of support and enterprise tools (email, VPN, internal systems). * Documentation of solutions and procedures. * Availability to work rotating shifts and on a 6x1 schedule (one day off per week) **Responsibilities:** * Handle phone, email, and chat channels * Provide remote assistance with applications, operating systems, and office productivity tools. * Configure computers, laptops, printers, and peripherals * Install software (office suites, antivirus, internal applications) * Resolve basic issues (email, network, system access) * Log, document in the service management system (help desk) and track support tickets to closure. * Escalate incidents according to priority (UI), manage asset provisioning and deprovisioning, create SAP accounts (role management) * Develop basic user manuals. **What We Offer:** * 100% EPS health insurance coverage * Mandatory Life Insurance * Certification Program * Well-being services (psychologist, nutritionist) * Corporate discounts * Access to continuous learning platform (Udemy) * Collaborative culture and real growth opportunities * Large-scale technology projects with leading clients Application Questions: * Where are you currently based? * Are you available to work on a 6x1 schedule (one day off per week) and rotating shifts? * How much experience do you have creating SAP accounts? * How much experience do you have as a Help Desk Analyst? * What is your gross salary expectation in Peruvian soles? Work Location: On-site employment