Technical Support Supervisor

Description

Job Summary: We are seeking a Technical Support Supervisor to lead the operation of technical support services, Help Desk, and computing platform maintenance. Key Highlights: 1. Lead technical support and IT service management teams 2. Coordinate maintenance activities and manage incidents 3. Implement continuous improvement actions to optimize service Join Our Team! We are currently looking for a **Technical Support Supervisor** to lead the operation of technical support services, Help Desk, and computing platform maintenance. We seek a professional with experience in managing technical teams, results-oriented, and committed to excellence in delivering IT services. What Will Be Your Responsibilities? * Supervise and coordinate the technical support and Help Desk team. * Ensure compliance with established service level agreements (SLAs) and performance indicators. * Plan, organize, and supervise preventive and corrective maintenance activities for computing equipment. * Manage incident response and escalation, as well as service requests. * Prepare management reports, performance metrics, and service reports. * Coordinate with clients and involved departments to ensure proper execution of technical activities. * Implement continuous improvement actions to optimize service quality. * Ensure adherence to procedures, standards, and best practices for IT service management. Requirements Academic Qualifications **Professional Degree** in one of the following fields: * Systems Engineering. * Computer Engineering. * Information Engineering. * Electronics Engineering. * Industrial Engineering. * Industrial and Systems Engineering. * Computer and Systems Engineering. * Systems and Computer Engineering. * Systems and Information Engineering. * Electrical Engineering. * Software Engineering. * Information Systems Engineering. * Information Engineering and Systems. * Cybersecurity Engineering. * Statistics and Informatics Engineering. * Systems and Computing Engineering. * Business Systems Engineering. * Industrial and Systems Engineering. * Business and Systems Engineering. * Electronics and Telecommunications Engineering. * Telecommunications Engineering. * Electronics Engineering with a specialization in Telecommunications. * Telecommunications and Networks Engineering. * Networks and Communications Engineering. * Computer Systems Engineering. * Computing and Informatics Engineering. * Bachelor's Degree in Computing. **Certification:** A simple copy of the Professional Degree in the required specialty must be submitted. Experience Minimum of **four (04) years** of experience in **supervision, management, direction, or leadership** of: * Help Desk services or projects. * Technical support services. * Maintenance services for personal computing platforms. Competencies * Leadership and team management. * Planning and organization. * Effective communication. * Customer orientation. * Problem solving. * Decision making. * Analytical ability. * Results orientation and continuous improvement. What Do We Offer? * Competitive compensation commensurate with experience. * Job stability. * Excellent work environment. * Professional development and continuous training. * Participation in high-impact technology projects. **If you have experience leading technical support teams and managing IT services, this is your opportunity to take on a new professional challenge. Apply now and join our team!** Salary: S/.1,020.00 - S/.1,400.00 per month Application Questions: * What is your availability to start working with us? * What knowledge or experience do you have with TMO and any CRM? Please detail. * We are offering TELEWORK, S/1400, at a MYPE company (50% benefits); do you agree? Work Location: Hybrid in Lima, Lima