Customer Support Specialist

Description

Job Summary: WINFIN is seeking a Customer Specialist to join its customer support team, advising and resolving customer inquiries, logging interactions, and proposing improvements to the user experience. Key Highlights: 1. Opportunity to grow and lead the Customer Support area. 2. Participate in building the foundation of the department. 3. Assume leadership roles in the short term. WINFIN is looking for its next Customer Specialist! At **WINFIN**, we finance smartphones to connect more Peruvians with formal credit. We are building our team and seeking talent eager to grow and help lead our Customer Support area. Our Offer: * Competitive salary: S/ 3,000 base \+ commissions (S/ 500 \- S/ 1,500\). * Work modality: Hybrid (office in Surco). * Impact: Opportunity to participate in building the foundation of the department and assume leadership roles in the short term. * Full statutory benefits package (all legally mandated benefits) * Contract from day one Job Description: * Handle, advise, and resolve customer inquiries via phone, WhatsApp, chat, and email. * Log interactions in the CRM and follow up on complex cases. * Propose improvements to the user experience (Customer Journey). What Are We Looking For? * 6 months to 1 year of experience in Customer Service / Call Center (FinTech, Banking, Telecom, or similar), or high potential with no prior experience. * Technical or university education (in progress or completed). * Excellent oral and written communication skills, empathy, and problem-solving ability. * Basic proficiency in Excel/Word and ability to quickly learn CRM tools. Conditions: * Schedule: Monday–Friday, 8:00 a.m. to 6:00 p.m., and Saturdays, 9:00 a.m. to 12:00 p.m. (rotating shifts). * Location: Surco, Lima (Hybrid). Salary: S/.3,000\.00 \- S/.4,500\.00 per month Application Question(s): * Do you have any objections to a rotating schedule from Monday to Saturday? Experience: * Call center: 1 year (Mandatory) Workplace: Hybrid in Surco, Lima