Process Analyst

Description

Job Summary: A professional to manage and optimize in-store operational processes, integrating continuous improvement and analytics to ensure efficiency and control in a dynamic and innovative environment. Key Responsibilities: 1. Manage and optimize in-store operational processes 2. Lead continuous improvement and analytics initiatives for efficiency 3. Collaborate within an innovative and diverse team **Job Description** ---------------------- Manage and optimize in-store operational processes, integrating continuous improvement and analytics to ensure efficiency and control. 1\. Manage the portfolio of operational procedures, ensuring their update, validity, and proper publication in official repositories. 2\. Identify, analyze, and document in-store operational processes (cashier, treasury, replenishment, receiving, customer service), guaranteeing standardization and real-world applicability. 3\. Lead meetings with key users to validate, review, and approve procedures, aligning operations, control, and in-store experience. 4\. Conduct structured follow-up with process owners to ensure adherence to deadlines, continuous updates, and proper document governance. 5\. Ensure effective communication and rollout of processes to stores, verifying understanding and correct operational execution. 6\. Manage and communicate promotions with operational impact, ensuring clarity in mechanics, control over execution, and mitigation of in-store risks. 7\. Identify opportunities for continuous improvement through process analysis, operational data, and field findings, proposing concrete solutions. 8\. Design and implement automation initiatives aimed at operational efficiency, control, and reduction of manual tasks. 9\. Build and maintain dashboards of operational KPIs (compliance, cycle times, deviations), facilitating data-driven decision-making. 10\. Analyze metrics and generate actionable insights to optimize processes and improve in-store productivity. 11\. Conduct store visits for process compliance audits, identifying findings, risks, and improvement opportunities. 12\. Provide support to users and operational areas, acting as a liaison between operations, processes, and analytics to ensure sustainable improvements. **Candidate Requirements** -------------------------- * Bachelor's degree in Industrial Engineering, Business Administration, or related fields, * 2–3 years of experience in process management, continuous improvement, and operations * Experience in documentation, approval management, and field deployment with end users. * Ability to interact effectively and lead meetings, ensuring timely delivery of outputs. * Familiarity with Bizagi, Mural, Looker Studio, Power Apps/Power Automate (Desirable), * Agile methodologies (Scrum or similar) **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand defines who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch and innovate, take risks, and create opportunities that keep us at the forefront — driving us to continuously reinvent ourselves to deliver the best shopping experience at every touchpoint with us. At Grupo Falabella, we foster an inclusive and diverse culture grounded in equity and respect for all individuals, regardless of gender, religion, disability, LGBTQ+ identity, ethnicity, or other forms of diversity. **Our Benefits** ----------------------- With the Falabella Experience, you’ll enjoy: * Formal payroll from day one * Professional growth opportunities across group companies * A positive work climate and supportive working environment * Purpose-driven projects