MONITORING AND SERVICE SUPPORT OPERATOR

Description

Job Summary: We are seeking a responsible and organized Monitoring and Service Support Operator to ensure the monitoring of security systems and incident management. Key Highlights: 1. Continuous monitoring of electronic security systems. 2. Incident management and telephone customer support. 3. Opportunity for professional development and continuous learning. At Watchmen Perú, we are looking for a **Monitoring and Service Support Operator** to join our operations team. We seek a responsible, organized, and customer-oriented individual who will contribute to ensuring continuous monitoring of electronic security systems and proper incident management, guaranteeing timely service delivery and compliance with company-established protocols. Responsibilities * Continuously monitor electronic security systems (alarms, CCTV, GPS, and other devices). * Respond to and manage alarm signals according to established procedures. * Verify security events and conduct appropriate communications with customers, supervisors, and technical staff. * Coordinate dispatch of technical staff for incident response and service delivery. * Provide telephone customer support, resolving inquiries and logging requests. * Record and update incident, event, and service information in internal systems. * Track technical services until closure. * Prepare incident and shift-related activity reports. * Promptly report any failures or anomalies detected in monitoring systems. * Comply with operational protocols, safety standards, and internal company policies. Requirements * Completed technical studies in Administration, Computer Science, Electronics, Telecommunications, or related fields. * Minimum of **1 year** of experience in alarm monitoring, CCTV, service support, call centers, or similar roles. * Intermediate-level proficiency in Microsoft Office. * Prior experience in electronic security or monitoring companies is desirable. * Excellent verbal and written communication skills. Conditions * Immediate availability. * Availability to work **rotating shifts**. * On-site work modality. * Employment under the MYPE Labor Regime. * Opportunity for professional development and continuous learning. Salary: S/.1,500\.00 per month Workplace: On-site employment