We are hiring a Digital Channels Customer Service Advisor: REQUIREMENTS: * Completed Secondary or Technical Education * Intermediate Excel skills * Proficiency with management applications * 2 years of experience as a Customer Service Advisor SPECIFIC RESPONSIBILITIES * Proactively and courteously handle inquiries received through various available contact channels (chat, email, social media, phone, WhatsApp, etc.). * Record and manage incidents reported by users, such as game errors, incorrect charges, technical issues, unupdated balances, etc. * Follow up on cases until resolution or escalate them to the appropriate department based on complexity level (risk, technical support, operations, finance, etc.). * Receive, record, and address user complaints according to internal procedures. * Provide solutions within established timeframes and keep the user informed. **Inform and guide users about current prizes, terms, and conditions.** * Resolve questions regarding the operation of loteriatiorico.com * Accurately record each interaction in the incident report for follow-up and traceability. **Escalate trends or frequent incidents to the Coordinator for analysis and continuous improvement.** * Comply with established procedures for using predefined responses. **Verify user identity when required by procedure (e.g., before providing sensitive information).** * Adhere to privacy and data protection protocols as applicable. CONSIDERATIONS: \- Full payroll benefits 100% \- Onsite work mode \- Work location: Pueblo Libre \- Biweekly payments Job type: Full-time Salary: S/.1,100.00 \- S/.1,200.00 per month Application questions: * Do you have experience as a Digital Channels Customer Service Advisor? * Please provide a contact number * Please indicate your district of residence * Do you have immediate availability? Workplace: Onsite job