Technical Support Analyst

Description

Position Summary: We are seeking a technical support professional to resolve hardware, software, and network incidents, ensuring operational continuity. Key Highlights: 1. Provides technical support to internal and external users 2. Diagnoses and resolves complex technical incidents 3. Collaborates in the implementation of new technological solutions **AVECIM:** We are the new company managing taxi service sales and control at the new Jorge Chávez International Airport. **1\. WHAT DO WE REQUIRE?** * Academic Qualification: Technician or Bachelor's degree in Systems Engineering, Computer Science, Computing, or related fields. * Solid knowledge of hardware (PCs, servers, network devices) and software (operating systems, applications, and network software). * Proficiency in networking fundamentals such as TCP/IP, DNS, network configuration, and connectivity troubleshooting. * Knowledge of firewall, router, switch, and VPN configuration. * Strong expertise in SQL Server Management Studio (Profiler) (mandatory). * Knowledge of Amazon Web Services (AWS). * Experience with Jira Service Desk, remote support tools, and customer service. * Excellent communication skills to coordinate with cross-functional teams and ensure timely, high-quality deliverables. * Ability to quickly and efficiently resolve complex problems by providing technical solutions that prevent future issues. * Skill in performing root cause analysis and resolving difficult technical problems. * Ability to work in agile environments and rapidly shift between different tasks or projects. * Minimum 2 years of experience in similar roles. * Must reside in areas adjacent to the airport. **2\. AVAILABLE SCHEDULE** * On-site, Monday to Saturday, from 2:00 PM to 10:00 PM. **3\. RESPONSIBILITIES** * Provide technical support to internal and external users regarding hardware, software, and network issues. * Provide application-level assistance: guidance, configuration, installation, reinstallation, and uninstallation, as well as diagnosis and resolution of incidents on Android-based devices. * Diagnose and resolve technical incidents, escalating cases to the development team when necessary. * Organize, prioritize, and track technical support requests using the Jira ticket management system, ensuring user satisfaction and timely problem resolution. * Collaborate in the implementation of new technological solutions. * Perform preventive and corrective maintenance tasks, including hardware and software installation, configuration, and updates. * Execute database queries using SQL Server. * Coordinate with other company departments to ensure operational continuity and prompt incident resolution. * Evaluate and prioritize tasks based on business value and user needs. * Continuously learn new technologies and improve technical skills. Good luck! Salary: Starting from S/.2,000\.00 per month Application Question(s): * Indicate your district of residence. * Given that operations occur at Jorge Chávez Airport, network continuity is critical. If a group of users reports losing connection to the system suddenly, what would be your logical step-by-step process to diagnose the issue? Work Location: On-site employment