Job Summary: Deliver close and personalized service to guests by handling calls and ensuring positive outcomes for their inquiries. Key Highlights: 1. Exceptional customer service 2. Talent development and professional growth 3. Inclusive culture and purpose-driven employment Company Description We are much more than a global leader. We welcome you just as you are and help you find a role with a brand that matches your personality. We support your daily growth and learning, ensuring your work brings purpose to your life so that, throughout your journey with us, you can continue exploring the limitless possibilities at Accor. By joining Accor, every chapter of your story is yours to write—and together, we can imagine hospitality of tomorrow. Discover the life that awaits you at Accor—visit https://careers.accor.com/ Job Description Provide guests with fully close and personalized service when handling guest calls. * Be responsible for answering all calls from our guests and external parties to the hotel. * Achieve positive results for guest inquiries in a timely and efficient manner. * Demonstrate a high level of customer service at all times. * Conduct shift handovers following established practices. * Report any situation deemed dangerous or suspicious within the hotel. * Comply with the hotel’s internal regulations, departmental policies, and procedures. * Embody the ideal attitudes of the “I Connect”, “I Engage”, “I Go the Extra Mile”, and “I Personalize” connector principles—the foundation of Accor’s values. * Comply with Occupational Health and Safety regulations. * Attend all trainings scheduled by the company. * Perform other related duties as required by the department. Qualifications* Technical or university degree in fields such as Administration, Hospitality, etc. * Experience with the Opera system * Advanced English proficiency * 1–2 years of experience in this role Additional Information * Employee Benefits Card offering discounted rates at Accor properties worldwide * Learning programs through our Academies * Opportunity to develop your talent and grow within your hotel and across the globe! * Ability to make a difference in the local community through our Corporate Social Responsibility initiatives Diversity and Inclusion at Accor means welcoming everyone and respecting their differences—valuing only qualities and skills. Our goal is to provide purpose-driven employment within an inclusive culture, offer excellent working conditions, and promote the development of all individuals—including persons with disabilities. Please do not hesitate to inform us of any specific needs you may have so that we may take them into consideration.