Field Operations Supervisor

Description

Job Summary: Supervise and coordinate field operations to ensure timely response to incidents and maintenance on Transport and Access networks, leading teams and optimizing processes. Key Responsibilities: 1. Lead teams and contractors to ensure service continuity. 2. Drive improvements and automation using digital tools and AI. 3. Coordinate and supervise fault response and maintenance activities on networks. **Mission:** Supervise and coordinate field operations to ensure timely response to incidents and maintenance on Transport and Access networks, meeting SLAs and ensuring service continuity. Lead teams and contractors, monitor KPIs, analyze results, and drive process improvements, efficiency, and automation. Requirements: * Knowledge of Telecommunications networks: Transport and Access, microwave (Aviat, SIAE, RADWIN, Nokia or similar), optical fiber, outside plant, and FTTH. * Operational Management: Incident handling, preventive/corrective maintenance, SLAs, KPIs, root cause analysis, recurrence tracking, and action plans. * Advanced Excel and Power BI for analysis, tracking, and dashboard development. * Power Automate, Power Apps, and knowledge of SQL, Python, or Google Apps Script. * Use of Copilot, ChatGPT, or other AI tools applied to analysis, documentation, and process optimization. * Experience in operations management: Ticketing tools, activity tracking, and ITSM platforms. **\#LI\-ONSITE** ******\#PER** Brand: Gilat Satellite Networks Who we are looking for: Bachelor’s degree holder or graduate in Telecommunications Engineering, Electronics, Systems, Software, Computer Science, or related fields aligned with field operations. What you will do: * Coordinate and supervise field crews, contractors, and fault response and maintenance activities on Transport and Access networks. * Ensure SLA compliance, escalating risks and deviations promptly. * Monitor KPIs and analyze incidents, recurrences, and root causes to improve operations. * Execute improvement plans to optimize service availability, performance, and reliability. * Coordinate with internal departments, NOC, engineering, and support teams for end-to-end service delivery. * Prepare management reports and dashboards for tracking and decision-making. * Drive improvements and automation using digital tools, analytics, and AI. * Document procedures, incidents, and lessons learned. Area of Interest: Operations \& Supply Chain