Operations and Business Transformation Manager

Description

Job Summary: Lead the professionalization, organization, and digital transformation of the company, scaling the business and strengthening the organizational structure. Key Highlights: 1. Lead business transformation and growth 2. Implement ERP, CRM, and process digitalization 3. Manage continuous improvement and operational efficiency projects About the Company CONSORCIO IMERCO S.A.C. is a Peruvian company with over 18 years of experience in marketing technological solutions, computing equipment, printers, consumables, interactive displays, and technology for public and private sectors. We are undergoing a business transformation and growth process focused on process digitalization, implementation of technological tools, commercial strengthening, and expansion into new markets. Position Operations and Business Transformation Manager Job Objective Lead the professionalization, organization, and digital transformation of the company by implementing processes, management indicators, technological tools, and strategies that enable sustainable business scaling, reducing operational dependency on partners and strengthening the organizational structure. Main Responsibilities • Oversee administrative, commercial, logistics, and support operations. • Design and implement the company’s organizational structure. • Implement management indicators (KPIs) across all departments. • Lead ERP implementation (Odoo, SAP Business One, or other solution). • Lead commercial CRM implementation. • Supervise development of the corporate website and e-commerce platform. • Optimize procurement, inventory, logistics, and customer service processes. • Develop commercial growth plans for the private sector. • Develop internal policies, procedures, and manuals. • Implement automation and digital transformation tools. • Coordinate with technology manufacturers and wholesalers. • Prepare managerial reports for senior leadership. • Manage continuous improvement and operational efficiency projects. • Lead recruitment and human talent development processes. Requirements: Academic Qualifications • Industrial Engineering, Business Administration, Systems Engineering, Business Engineering, or related fields. • MBA or Master’s degree in Business Management (preferred). • Specialization in Operations Management, Digital Transformation, or Project Management. Experience • Minimum 5 years of experience in supervisory or managerial positions. • Minimum 3 years leading business transformation initiatives. • Experience implementing ERP and CRM systems. • Experience in commercial, technology, distribution, or tech retail companies. • Experience leading multidisciplinary teams. Technical Knowledge • ERP (Odoo, SAP Business One, Microsoft Dynamics, or similar). • Commercial CRM. • Process management. • KPIs and Business Intelligence. • Financial management and budgetary control. • Digital transformation. • Project management. Competencies • Leadership. • Strategic vision. • Analytical ability. • Results orientation. • Effective communication. • Decision-making. • Change management. • Negotiation skills. Success Indicators Within the first 12 months, the following must be achieved: • ERP implementation. • CRM implementation. • Corporate organizational chart design. • Management indicator implementation. • Reduction of manual processes. • Corporate website development. • Corporate email implementation. • Increased private-sector market share. • Improved operational efficiency and internal control. -Requirements- Minimum education: University degree 5 years of experience Languages: Spanish Age: between 35 and 50 years