IT Support Technician

Description

Position Summary: Protiviti Peru is seeking an IT Support Technician to provide comprehensive technical assistance to end users, manage incidents, and administer networks and systems. Key Highlights: 1. Global consulting firm 2. End-user technical support and system management 3. Mentorship programs and continuous training At **Protiviti Peru**, a global consulting firm, we are currently seeking an **IT Support Technician** to join an important client. **Main Responsibilities** * Provide technical support to end users (help desk and direct assistance). * Manage and track incident tickets. * Administer and support communication networks, servers, and switches. * Manage user access and permissions via Active Directory. * Conduct equipment inventory and maintain technical documentation. * Address requests from users at all levels (including management). * Perform occasional on-site visits as required. **Requirements** * Technical graduate or certified professional in Systems, Computer Science, or related fields. * Minimum of **2 years’ experience in IT support or similar roles**. * Knowledge of: * Microsoft (Windows environments) * VPN * Networking (switches, servers) * Security (Fortinet preferred) * Additional studies in networking or technical support. * Customer-oriented mindset and strong communication skills. **Conditions** * Schedule: **Monday to Friday, 8:00 a.m. to 6:00 p.m.** * Location: **San Borja** * Occasional visits to **Puente Piedra or Huachipa** * Transportation covered by the company (applications) * Employment type: Contract: **6 months, renewable** **Benefits** * Mentorship programs * Continuous training * Competitive salary * Formal payroll with statutory benefits Employment type: Full-time Salary: S/.1\.00 \- S/.2\.00 per month Application questions: * What is your availability to start? * How many years of experience do you have as a support technician? Please describe your experience in this role. * What are your salary expectations? * This project lasts 6 months, with in-person work in San Borja from Monday to Friday, 9 a.m. to 6 p.m., plus occasional visits to Puente Piedra or Huachipa. Do you agree? Workplace: On-site employment