MOVILCAR SERVICE ADVISOR

Description

Position Summary: Central figure of the Movilcar experience, this role diagnoses, recommends, sells with technical judgment, and builds long-term relationships to generate repeat business and active referrals. Key Highlights: 1. Central experience at Movilcar, building long-term relationships. 2. Reliable technical advisory that turns visits into real solutions. 3. Combines automotive knowledge with commercial and service skills. **Purpose of the Position** Serves as the central figure of the Movilcar experience. Not merely a customer service representative, but the professional who diagnoses, recommends, sells with technical judgment, and builds long-term relationships. **Mission of the Position** To deliver reliable technical advisory experiences that transform every customer visit into a real solution, thereby generating repeat business and active referrals to Movilcar. **Main Responsibilities** Functions are organized into three phases: before, during, and after customer service. **Before Service:** * Review daily schedule and pending tasks. * Follow up with customers scheduled for upcoming service or who have received quotations. * Stay informed about monthly promotions and featured products. **During Service:** * Greet the customer and open the work order (OT). * Clearly explain the service and keep the customer informed. * Coordinate with the Workshop Manager. * Issue quotations and manage approvals. * Offer complementary products (upselling). **After Service:** * Explain completed work, provide recommendations, and resolve questions. * Record customer data and schedule reminders for the next service. **Ideal Profile** This profile combines automotive technical knowledge with commercial and service skills. **Competencies:** * Technical knowledge and commercial orientation. * Active listening and diagnosis—identifies the customer’s actual needs before making offers. Does not sell products; sells solutions. * Consultative selling and upselling—naturally suggests complementary products without being intrusive. Ethically increases the average transaction value. * Clear communication with customers—explains vehicle needs in simple language, building trust and technical credibility. * Handling objections and negotiation—responds with value-based arguments, not discounts. Knows when and how to concede without sacrificing margin. * Continuous improvement mindset—participates in training, applies learnings, and shares knowledge with the team. * Intermediate-to-advanced Office software proficiency. Salary: Starting from S/.2,200.00 per month Workplace: On-site employment