**1. JOB PURPOSE:** Ensure smooth operation during their shift by leading the dining room team in an organized, disciplined manner, focused on customer experience. Act as direct support to the General Supervisor in executing protocols, supervising service, and resolving minor incidents. **2. MAIN RESPONSIBILITIES:** * Coordinate the dining room team to ensure each customer receives prompt, courteous, and efficient service. * Verify staff appearance (complete uniform, hygiene, attitude). * Supervise cleanliness and order in the dining area, restrooms, and all customer-visible areas. * Lead table assignment and waiter rotation based on demand. * Ensure established service times are met for order taking, delivery of drinks and dishes. * Support proper execution of welcome, farewell, and minor complaint handling protocols. * Assist customers in case of incidents and report details to the Store Supervisor. * Monitor service pace and anticipate bottlenecks in kitchen, bar, or cashier. * Collaborate with cashier to ensure correct bill closing and order control. * Reinforce promotions, suggested products, and customer experience during the shift. * Receive and report operational team feedback regarding service flow. * Perform or verify opening and shift-change checklists together with the Store Supervisor. * Communicate directives from the Store Supervisor to the team during their shift. * All other duties assigned by their immediate supervisor. **3. JOB REQUIREMENTS:** * Minimum of 2 years' prior experience in customer service in restaurants or cafes. * Knowledge of service protocols, food handling, and conflict resolution. * Ability to lead and motivate small work teams. * Responsibility, initiative, and good communication with customers and colleagues.**4. KEY COMPETENCIES:** * Operational leadership on the floor. * Resolution of basic incidents. * Strong verbal communication and customer interaction skills. * Judgment to prioritize tasks under pressure. * Teamwork and service-oriented attitude. **5. SPECIAL CONDITIONS:** The Shift Supervisor must be present during peak service hours (breakfast and lunch rushes). They do not have authority to impose disciplinary actions but must report violations directly to the Store Supervisor. **6. LABOR BENEFITS MYPE** Job type: Full-time Salary: S/.1,800.00 - S/.2,000.00 per month Work location: On-site employment