Summary: Seeking a proactive Junior IT Service Desk Administrator to install, troubleshoot, and support computer hardware, operating systems, and applications, while providing guidance to staff. Highlights: 1. Opportunity to work with diverse IT systems and cloud technologies 2. Engage in problem-solving and provide essential IT support to staff 3. Develop skills in IT administration and troubleshooting Position name: **Junior IT Service Desk Administrator** **Main Tasks:** * Install, replace and configure computer hardware, operating systems and applications * Troubleshoot hardware and software conflicts and repair or adjustments when necessary * Install and troubleshoot Windows, MacOS based systems * Work with Microsoft, GSuite and cloud technologies * Assist with the administration of Windows operating system, Azure Portal * Monitor and handle IT related tickets through our ticketing portal * Meet our tickets SLA, KPIs and targets * Provide guidance, support and training to staff on IT related issues * Liaise with external associates to solve any problem * BSc/MSc in Information Technology **Knowledge:** * BSc/MSc in Information Technology, or any other relevant field * Experience in a similar position will be a major plus * Excellent problem solving and troubleshooting skills * Proactive and efficient with strong organisational skills * Ability to multitask, prioritise and work independently * Provide a fast, polite and efficient responses to all staff * Knowledge of Windows platform troubleshoot (MacOS knowledge is considered a plus) Job Type: Permanent Pay: S/.3,500\.00 \- S/.4,000\.00 per month Language: * English (Required) Work Location: In person
María García
Indeed · HR
María García
Indeed · HR
