Collections Executive

Description

Position Summary: We are seeking a Collections Executive to efficiently manage operational and financial collection-related processes, contributing to customer satisfaction and standards compliance. Key Responsibilities: 1. Manage operational collection requests and payment application. 2. Coordinate with insurance companies and monitor cases until closure. 3. Identify process improvements and ensure effective communication with customers. **Introduction** Welcome to Gallagher, a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing the right thing. We help our clients navigate complexity with confidence—empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job—you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we are better together. Whether you join us in a client service role, in our brokerage division, in our benefits and HR consulting division, or as part of our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s living the Gallagher Way. **Description** Are you passionate about delivering efficient solutions and ensuring a positive experience for customers? At Gallagher, we are seeking a Collections Executive to join our team in Lima. This role is critical to ensuring effective management of operational and financial collection-related processes, directly contributing to customer satisfaction and quality standards compliance. **How You’ll Make an Impact** In this role, you will be responsible for ensuring every collection request is handled efficiently and promptly. Your impact will include:* Managing operational requests such as payment application, invoice issuance, and automatic debit enrollment. * Coordinating with insurance companies to ensure proper handling of requirements within established timeframes. * Monitoring cases and following up until closure, ensuring adherence to Service Level Agreements (SLAs). * Using performance measurement tools (KPIs) to record and analyze daily transactions, supporting departmental performance. * Identifying opportunities for operational process improvement, optimizing efficiency and reducing rework. * Delivering high-quality service, ensuring clear and effective communication with internal and external customers. **About You** We seek individuals with the skills and experience to make a difference. For this role, you’ll need:* Experience: 2\-3 years in collections, ideally within the insurance or financial services sector. * Technical Skills: Proficiency in Excel (intermediate\-advanced level), ERP systems, and collection management platforms. Advanced knowledge of insurance and SBS payment regulations. * Key Competencies: Effective communication, analytical thinking, customer orientation, and teamwork. * Education: Bachelor’s degree in Administration, Accounting, Economics and Banking, or related technical studies. If you’re ready to contribute to a dynamic team and make a difference, we want to meet you. Apply today and join Gallagher, where your growth and well-being are our priority.