**About the position:** Travel Customer Service Representative As a Travel Customer Service Representative, you will play a key role in supporting our customers throughout their entire journey—from the moment they book until they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure every interaction reflects our commitment to exceptional service. Key Responsibilities Respond promptly and professionally to customer inquiries via email, phone, and messaging platforms. Assist with travel bookings, modifications, cancellations, and special requests. Provide accurate information about destinations, travel documents, and agency policies. Follow up with customers to confirm trip details and satisfaction. Handle concerns or complaints with empathy and problem-solving skills. Ideal Candidate Excellent verbal and written communication skills. Strong customer service experience (preferably in travel or hospitality). Organized, reliable, and proactive individual with strong attention to detail. Comfortable with technology and quick to learn booking platforms and systems. Passion for travel and helping others plan unforgettable experiences. Benefits 100% remote work with flexible hours. Opportunities for growth within the agency. Travel benefits and exclusive industry discounts. Collaborative work environment with ongoing training. If you are passionate about travel and creating memorable experiences for others, we’d love to hear from you. Apply today and begin your adventure with Viaja con Andrea!