Web After-Sales Assistant

Description

Job Summary: We are seeking a passionate Web After-Sales Assistant dedicated to customer service to ensure agile and efficient support from online purchase through final delivery. Key Highlights: 1. Ensure agile, responsive, and efficient web customer service. 2. Serve as the bridge between the customer and operations by managing web orders. 3. Experience in operations, customer service, or after-sales. Are you passionate about customer service and eager to be part of a purchasing experience that truly makes a difference? At Crosland, we seek a Web After-Sales Assistant who ensures agile, responsive, and efficient support from online purchase through final vehicle or parts delivery. What will be your mission? You will serve as the bridge between the customer and operations, ensuring every web order is processed correctly and the after-sales experience is flawless. What will you do? Validate and coordinate orders placed via web channels. **Track the entire process:** payment, assembly, documentation, and delivery. Coordinate with operations, suppliers, and various internal departments. Manage after-sales cases and ensure timely resolution. Prepare reports and monitor customer service performance indicators. Support inventory control and operational management. Crosland is a Peruvian organization with over 57 years of experience in the automotive industry, specializing in the distribution of two- and three-wheeled vehicles. Requirements Required Profile Technical studies in Administration or related fields. Experience in operations, customer service, or after-sales. Proficiency in Excel and SAP (desirable).