INFORMATION TECHNOLOGY (IT) ASSISTANT

Description

Position Summary: We are seeking a technology-passionate IT Assistant to provide technical support, ensure system operability, and participate in process improvement. Key Highlights: 1. Corporate and end-user technical support (Help Desk) 2. Participation in internal process improvement and documentation 3. Opportunities for learning and professional development Information Technology (IT) Assistant Callao \| On-site Work Mode Are you passionate about technology, problem-solving, and continuous improvement? We are currently seeking an Information Technology (IT) Assistant to join our team and contribute to the proper functioning of systems, technological equipment, and organizational processes. What will be your mission? Provide timely technical support to users, ensure operational continuity of technological resources, and actively participate in documenting and improving processes that enhance business efficiency. What will you do? * Handle user requests and incidents via the help desk. * Provide technical support for computing devices, software, and corporate systems. * Assist with basic hardware and software maintenance. * Support enterprise platforms such as SAP Business One, SAP BO, and other management tools. * Generate reports and metrics using data from corporate systems. * Participate in identifying, analyzing, and improving internal processes. * Develop and update procedures, guidelines, templates, and process documentation. * Record incidents, implemented solutions, and improvement actions. * Coordinate with technology vendors when required. * Support compliance with information security policies and the Integrated Management System. What are we looking for? Education * Technical graduate, final-year student, or bachelor's degree candidate in Systems Engineering, Computer Science, Computing, or related fields. Experience * Minimum 1 year of experience in technical support, help desk, or similar roles. * Experience in commercial, industrial, or service-oriented companies is desirable. Knowledge * Hardware and software technical support. * Incident management and user support. * ERP SAP Business One or similar systems. * Business Intelligence tools (SAP BO or others). * Microsoft applications. * Databases and report generation. * Process documentation and modeling. * Basic networking and operating systems. * Knowledge of continuous improvement is desirable. * Basic technical English is desirable. Competencies ✔ Customer orientation ✔ Teamwork ✔ Effective communication ✔ Results orientation ✔ Innovation and continuous improvement ✔ Commitment and responsibility What do we offer? * Join a solid and growing organization. * Opportunities for learning and professional development. * Participation in technology and process improvement projects. * Excellent working environment. * Benefits in accordance with applicable law. If you seek an opportunity to develop your career in technology and add value through innovation and continuous improvement, we look forward to your application! Application Question(s): * Do you reside in Callao or a neighboring district? Which one? * Please indicate your salary expectations, specifying a monthly remuneration range. * Do you use Microsoft applications? Indicate your proficiency level (basic, intermediate, advanced) Workplace: On-site employment