Customer Support Assistant

Description

Job Summary: We are seeking a Customer Support Assistant to provide comprehensive service and follow-up to customers, ensuring an efficient and satisfying experience throughout the entire purchasing process. Key Highlights: 1. Comprehensive customer service and follow-up. 2. Incident resolution and data updates. 3. Support in service reports and performance indicators. At **CONSORCIO CUEVA**, we are looking for a **Customer Support Assistant** who will provide comprehensive support in customer service and follow-up, ensuring an efficient and satisfying experience throughout the entire order purchase and delivery process. **What will be your main challenge?** Ensuring timely and organized customer service, conducting continuous follow-up from purchase confirmation through final order delivery, while guaranteeing accurate data validation, delivery monitoring, and incident resolution. **Key Responsibilities** * Respond to customer inquiries, requests, and complaints via various communication channels, providing timely follow-up for each case. * Validate and update customer addresses, mobile numbers, and other information in Excel and internal systems. * Track orders from purchase through final delivery, sending tracking numbers and updating delivery statuses. * Record incidents, follow up until resolution, and maintain updated customer and order databases. * Support updating dashboards, reports, and service and delivery performance indicators. **Requirements** * Bachelor's degree or university graduate in Industrial Engineering, Business Administration, or related fields. * Desired knowledge of ISO 9001\. * Advanced Office skills, especially Excel. * Prior experience in customer service and/or commercial support. * Customer orientation, effective communication, and problem-solving ability. * Analytical thinking, organization, and proactivity. Work Mode: On-site \- Los Olivos Schedule: Monday to Friday, 9:30 a.m. to 6:30 p.m. Contract Type: Service Provision Agreement Salary: S/.1,500\.00 \- S/.1,800\.00 per month Work Location: On-site employment