**About Abbott** Abbott is a global healthcare leader that creates innovative science to improve people’s health. We are always looking ahead, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow and learn, take care of yourself and your family, be authentically you, and live a full life. You’ll have access to: * Professional development with an international company where you can build the career you’ve always dreamed of. * A company recognized as a best place to work in dozens of countries around the world and named one of the world’s most admired companies by Fortune. * A company recognized as one of the best large employers and a top workplace for diversity, working mothers, women executives, and women scientists. **The Opportunity** This position is located in Lince and is part of our EPD (Established Products Division). We are committed to delivering the benefits of our trusted medicines to more people in the world’s fastest-growing countries. Our broad portfolio of high-quality, branded generic medicines spans multiple therapeutic areas, including gastroenterology, women’s health, cardiometabolic, pain management / central nervous system, and respiratory. **What You’ll Do** The NeoSalud Manager will lead NeoSalud as a business owner with P&L responsibility, designing the business strategy and ensuring its execution. The role will be accountable for the performance of the Call Center and the 17 pharmacies across Lima and the provinces that constitute the business. The role’s objective is to maximize patient acquisition (demand generation), retention, and adherence through CRM and in coordination with the FFVV (Medical Representatives) team, digital tools, and digital and business transformation initiatives. * **Business Leadership and Strategy**: Lead NeoSalud as a business unit, defining and executing strategic plans aligned with corporate objectives and patient support goals. * **CRM and Patient Adherence Management**: Design and implement CRM initiatives to acquire new patients, improve adherence, and increase patient lifetime value through segmentation, loyalty programs, and personalized communication. * **Digital Transformation and Innovation**: Lead NeoSalud’s digital transformation plan, driving innovative solutions that optimize patient experience, operational efficiency, and data-driven decision-making. * **Customer Experience and Retention**: Implement world-class service standards across all NeoSalud pharmacies, focusing on quality of care, retention, and building lasting relationships. * **Cross-Functional Collaboration**: Collaborate closely with Marketing and Sales to maximize impact on demand generation. **Required Qualifications** * Advanced degree (PhD, BS, MS, etc.) in sciences, engineering, or fields related to the position (or equivalent). * 7–10 years of progressive experience in commercial roles, business management, product ownership, and/or CRM. * Advanced knowledge of CRM and digital marketing platforms. * Experience in designing and executing Customer Experience initiatives. * Leadership and strategic planning capabilities. * Experience managing P&L and operations. * Advanced English (spoken and written) **Preferred Qualifications** * Experience in the pharmaceutical, healthcare, or retail industry. * MBA desirable **Apply Now** Follow your professional aspirations with Abbott to access diverse opportunities with a company that can help you build your future and live your best life. Abbott is an equal opportunity employer committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews and @AbbottGlobal.