Systems Assistant

Description

Position Summary: Provides technical support to agents and staff by configuring and maintaining technological infrastructure, managing inventory, and implementing security measures. Key Highlights: 1. Hardware/software troubleshooting 2. Operating system administration and cybersecurity 3. Effective communication and teamwork **Responsibilities:** * Provide technical support to agents and staff, resolving issues with equipment, software, and platforms. * Configure, install, and maintain workstations, telephone systems, and internal applications. * Monitor and maintain the call center's technological infrastructure, ensuring continuous connectivity and system performance. * Manage inventory of technological equipment and perform preventive maintenance. * Implement and maintain cybersecurity measures, including access control, data protection, and backups. * Administer and resolve incidents via ticketing systems, ensuring efficient response times. **Skills:** * Technical support and hardware/software troubleshooting. * Knowledge of operating system administration. * Ability to implement and oversee cybersecurity measures. * Familiarity with incident and ticket management tools. * Effective communication and teamwork. Employment Type: Full-time Salary: S/.1,200.00 - S/.1,900.00 per month Work Location: On-site employment