Job Summary: We are seeking individuals with a service-oriented mindset, approachable communication skills, and a positive attitude to strengthen our relationship with students by addressing their needs and contributing to their loyalty. Key Highlights: 1. Growth opportunities and career path. 2. Ongoing training in customer service, management, and leadership. 3. Dynamic environment in the sports sector. At AX Archery, we seek individuals with a service-oriented mindset, approachable communication skills, and a positive attitude, focused on strengthening our relationship with students. Your primary objective will be to support them, address their needs, and conduct timely follow-ups to enhance their satisfaction, continued engagement, and loyalty. **Compensation:** S/ 580 to S/ 600 **Schedule:** * Thursday: 4:00 PM to 7:55 PM * Friday: 4:00 PM to 7:55 PM * Saturday: 9:00 AM to 6:00 PM * Sunday: 9:00 PM to 6:00 PM **Responsibilities:** * Respond to and guide students via WhatsApp and other channels. * Manage payments, class scheduling, and rescheduling. * Administer CrossHero, including profile registration, attendance tracking, payment recording, and plan management. * Monitor and follow up on expirations and renewals. * Maintain regular contact with students to understand their needs and support their continued engagement. * Promptly and courteously resolve student inquiries and issues. * Advise on and manage sales of equipment and accessories through to delivery. * Assist in coordinating and tracking imports. * Keep administrative records and reports up to date. **What We Are Looking For:** * Students in the final cycles of **Administration, Marketing, Psychology, Physical Education, Sports Sciences, Sports Management, Industrial Engineering, or related fields.** * **Minimum 3 months of experience** * Strong interpersonal and communication skills. * Service orientation, empathy, and customer focus. * Responsibility, positive attitude, and eagerness to learn. * Prior experience in customer service, sales, or call centers is valued but not required. **What We Offer:** * Formal employment registration (payroll inclusion). * Additional bonuses. * Continuous training and mentoring. * Growth opportunities and career path. * Training in customer service, management, and leadership. * A dynamic environment within the sports sector. Application Question(s): * What do you consider most important for delivering excellent customer service? * How would you handle a student who is uncomfortable due to a scheduling conflict or class rescheduling issue? * Have you reviewed the schedule and salary, and do you agree with them? Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
