Administrative Assistant – Customer Service

Description

Job Summary: We are seeking an empathetic, organized individual with a vocation for service to attend to and support our students at an archery academy. Key Highlights: 1. Attention and support for students with a vocation for service. 2. Administrative and sales management in the sports field. 3. Opportunity for students or graduates from various related disciplines. At **AX Archery**, we seek an empathetic, organized individual with a vocation for service to attend to and support our students, contributing to their satisfaction and continued enrollment at the academy. **Compensation: S/ 585 to S/ 600** **Schedule:** * **Thursday:** 3:00 p.m. to 6:55 p.m. * **Friday:** 3:00 p.m. to 6:55 p.m. * **Saturday:** 9:00 a.m. to 6:00 p.m. * **Sunday:** 9:00 a.m. to 6:00 p.m. *(A one-hour lunch break is included on Saturdays and Sundays)* **Main Responsibilities:** * Attend to and guide students via WhatsApp and other institutional channels. * Manage payments, class scheduling, rescheduling, and renewals. * Administer CrossHero, keeping profiles, attendance records, payments, and plans up to date. * Monitor upcoming expirations, renewals, and student retention. * Advise on sports equipment and accessories, managing sales and follow-up until delivery. * Assist with orders, imports, and administrative reporting. * Maintain updated records and prepare basic administrative reports. **What We Are Looking For:** * Students in their final semesters or graduates in **Administration, Marketing, Psychology, Physical Education, Sports Sciences, Sports Management, Industrial Engineering, or related fields.** * Strong interpersonal and communication skills. * Organizational ability, responsibility, and a positive attitude. * *Having at least three months of experience in customer service, sales, call centers, or administrative roles will be considered an advantage, but it is not mandatory.* Application Questions: * What do you consider most important when delivering excellent customer service? * If you had multiple pending administrative tasks simultaneously, how would you organize and prioritize them? * How would you handle a student who is uncomfortable due to an issue with their schedule or a class rescheduling? * Were you able to review the stated schedule and compensation? Do you agree with them? Work Location: On-site employment