On-Site Technical Support L2

Description

Job Summary: We are seeking an L2 on-site technical support professional to resolve hardware and software incidents, handle equipment preparation and configuration, and manage inventory. Key Highlights: 1. Comprehensive technical support for PCs and peripherals 2. On-site hardware and software incident management 3. Preparation, installation, and configuration of computing equipment Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds connected from 41 countries, doing what we love and co\-creating a better future. You definitely don’t want to miss this opportunity! On\-Site Technical Support L2! Why will we choose you? Because the challenges you’ll take on reflect your ambitions! **Responsibilities and Duties** * Full technical support for all PCs and peripherals (pin pad \- ticket printers \- etc) * Resolution of hardware and software incidents on-site * Support for base software-related incidents * Preparation, installation, configuration, and replacement of computing equipment * Equipment cloning and user data backup * Equipment personalization and data restoration * Preparation of equipment for delivery to vendors and end users * First-line support for printers * Maintenance of up-to-date hardware inventory * Preparation of management reports and summaries as required * Transportation and relocation of equipment between client sites (driving company-assigned vehicles) * Manual registration and tracking of equipment movements \- waybills **Requirements and Qualifications** * Professional with completed technical studies in systems, computer science, industrial engineering, logistics, or related fields. * Knowledge of ITIL Foundation (desirable but not mandatory) * Familiarity with agile methodologies (desirable) * Experience in operational asset, inventory, or warehouse management * 1 year or more of professional experience. * Technical knowledge of hardware (desirable) * Intermediate Excel proficiency. * Familiarity with ticket management tools (desirable) Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow—together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and build a better future—with us!