Front Desk

Description

Job Summary: We are seeking Front Desk staff to perform check-in/out, attend to guest requests, handle complaints, and promote sales in a dynamic hotel environment. Key Highlights: 1. Comprehensive guest service and management 2. Development of front desk team functions 3. Positive work environment and sales incentives **SM Hotel & Bussines Av Universitaria 848, San Miguel.** **We are currently looking for Front Desk personnel to join our team!** **Responsibilities:** * Perform check-in and check-out in accordance with established policies and procedures. * Attend to guest requests. * Handle, resolve, and record guest complaints and feedback in the incident report. * Promote sales of products, early check-in, and late check-out. * Support the development of front desk team functions while ensuring adherence to established standards. * Effectively hand over shifts by communicating relevant information and incidents that occurred during the shift. * Properly manage the front desk petty cash fund (e.g., currency exchange, reconciliation). * Issue invoices and receipts, and send supporting documentation. * Monitor inactive accounts, the Incident Logbook, and the Complaints Book. * Ensure the front desk is adequately stocked with necessary materials for daily operations. **Qualifications and Benefits:** * Students and/or graduates in Hotel Management, Tourism and Hospitality, Commercial Aviation, or related fields. * Availability to work full-time in San Miguel on 8-hour shifts. * Timely biweekly and monthly payments. * Monthly rotating schedules. * Sales incentives. * Positive work environment. * One day off per week. **Experience:** * Front Desk Agent: 1 year (Preferred) **SEND UPDATED CV TO PHONE NUMBER: 941 994 747** **IMMEDIATE AVAILABILITY** Employment Type: Full-time, Permanent, Internship Work Location: On-site