Scheduling Coordinator (Call Center - Faults) - Lima

Description

Job Summary: We are seeking a technician or professional to manage fault reports, register information, and escalate cases in the telecommunications field. Key Highlights: 1. Customer service, call center, or operational support experience. 2. Education in Telecommunications Engineering, Electronics, or Systems Engineering. 3. Opportunity for professional development and growth. With over 14 years of experience in the telecommunications industry, our presence spans **Chile, Peru, and Colombia**, supported by extensive expertise in **installations and engineering**. We have established ourselves as a leading company in this sector, delivering comprehensive solutions to our clients. **Your main responsibilities will include:** * Daily reporting of scheduled calls, failed calls, pending faults handled, daily totals, and subtotals per scheduling staff member. * Reporting the list of available OITs for daily service, categorized by installation type. * Accurately registering all information on the platforms and drives designated by Entel. * Ensuring scheduling-related information remains up to date. * Escalating individual cases by requesting first-level validation from the Entel Coordinator and escalating to commercial departments for proper scheduling resolution. * Other duties assigned by your supervisor. **What We Are Looking For:** * Academic background: Technician or professional degree in Telecommunications Engineering, Electronics Engineering, Systems Engineering, or related fields. * Minimum 6 months of experience in customer service, call centers, help desks (Service Desk), or operational support. * Desired experience in tracking and coordinating installation orders and/or fault reports within telecommunications companies. * **On-site work availability** (Surquillo), with rotating shifts within the schedule of 7:00 AM to 8:30 PM (48 hours/week), Monday through Sunday. **What We Offer:** * Formal employment with all statutory benefits (profit-sharing bonuses, CTS, vacation, ESSALUD, and Life Insurance Law). * Productivity bonus. * Punctuality bonus. * Mobility bonus. Training programs to enhance your skills. * Career path. * Access to corporate agreements offering exclusive discounts. Join a company that invests in your future!