Call Center Trainer – Initial Training

Description

Job Summary: We are seeking a passionate Trainer dedicated to teaching and talent development to drive learning and ensure quality in our agents' experience. Key Highlights: 1. Growth opportunity in the training and quality area 2. Excellent work environment and continuous training 3. Full payroll registration with statutory benefits ***Join Quantia!*** **Are you passionate about teaching and developing talent?** Our team is looking for a Trainer who will drive learning and guarantee quality in our agents' experience from day one. **What will be your mission?** You will be responsible for training new advisors, ensuring they acquire the knowledge, skills, and standards required to deliver excellent service. **Main Responsibilities** * Conduct onboarding and training for new employees on products, services, and customer service. * Evaluate learning through assessments and follow-up. * Support newcomers throughout their adaptation process. * Identify improvement opportunities and reinforce knowledge. * Ensure service quality and provide continuous feedback. **What are we looking for?** * Technical or university degree in Administration, Psychology, Communications, Education, or related fields. * Minimum 6 months of call center experience; preferably as a top-performing agent, QA, or junior trainer. * Experience in initial training for new hires. * Experience working with both in-person and remote teams. * Knowledge of call center metrics (AHT, CSAT, FCR, Quality) and basic/intermediate Excel proficiency. **What do we offer?** * Growth opportunity in the training and quality area * Excellent work environment and continuous training * Full payroll registration with 100% statutory benefits **Position Conditions** * Schedule: Monday to Saturday, 9:00 a.m. to 6:00 p.m. * Mode: In-person \- San Isidro Salary: S/.1,400\.00 \- S/.1,700\.00 per month Application Question(s): * Are you available to work in San Isidro? * How long have you worked as an initial trainer in the Call Center field? * What is your salary expectation? Work Location: On-site employment